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Managed Services

Business Tech Support & Managed Services

Do you need an IT solution that helps your business grow?

Facet provides the highest quality tech support to over 5,000 businesses across Central Illinois and the United States. With options for every size and type of business, we certainly have a plan that will work for you and your company. With Facet, you’ll know the great feeling of True Tech Peace of Mind.
Why choose Facet for your IT needs? Not only are our certified technicians and engineers experienced across many industries; our team is also known for providing excellent customer service! You will have a primary technician who you know by name, and who knows your systems inside and out. This allows us to provide high quality service and quick results every time you call. Even though you’ll have a primary technician, our team will continue to back them up. You’ll have access to our whole staff of sharp problem-solvers and team players. We tackle difficult challenges every day—and we love what we do.
Facet does not use offshore support or outsource our customer service. Our technicians, engineers and support staff are all located in our Central Illinois offices in Pekin, Peoria, and Normal Illinois. We employ people from our community who are committed to an exceptional standard of service. We are proud to be a local business!
Need help today? We offer as-needed break/fix services for businesses.
Would you like to learn more about Facet Technologies and options for managed services, supplemental/co-managed IT support for existing IT teams, or tech support? Contact us for more information on finding your True Tech Peace of Mind.

Managed Services

Perhaps you’ve tried managed services solutions in the past—but have you tried managed services the Facet way?
Our managed services packages focus on you and your team—so you don’t have to worry about your technology. You will have more time to focus on growing your business instead. That’s True Tech Peace of Mind!
Managed services through Facet is backed by the tools, support, and response you need.

Facet can build a package specifically for your business and needs, which includes options like:

Fast and simple remote support
Full repair bench: we have full-time staffed repair benches in each of our shops. No need to send machines away for weeks for warranty and repair!
On-site service and in-person help: other managed services companies hate going on-site. We love it! We go on-site to fix issues and perform preventative maintenance as-needed.
24/7 emergency helpdesk line for after-hours needs.
Dedicated primary and secondary technicians that are assigned to know your company and your network inside and out. This allows us to provide efficient service for you every time!
Facet Insight: our powerful monitoring software suite that allows you to view your systems’ health at the click of a button. You see what we see for total transparency.
FacetTRAK: we couldn’t find a helpdesk ticket software that fit our fast-response, nothing-left-in-the-dust approach to service, so we made our own. We solve problems—and our response and service set us apart!
Secure cloud storage, disaster recovery and backup solutions so your company never misses a beat due to your technology.
Mobile workforce support: if you have employees in the field or working from home, we ensure they operate securely and efficiently offsite.
Security options: Facet will secure your network against attack with the latest cybersecurity practices and monitoring.
Email security and filtering: keep your employees and network safe with spam filtering and email security that prevents against vulnerabilities and attacks.

Contact us today to set up a System Health Checkup and Assessment with one of Facet’s Network Engineers. For more information on the System Health Checkup, click here.


The Right Response

Facet delivers the best service in Central Illinois quickly and responsively.Facet delivers the best service in Central Illinois quickly and responsively. We don’t wait for problems to crop up—we tackle them head-on to ensure that your network systems and technology keep pace with your business. Client security and satisfaction is our priority.

The Right Tools

We don’t use pre-packaged solutions and try to make it work. We designed andWe don’t use pre-packaged solutions and try to make it work. We designed and built our own top-of-the-line software solutions and monitoring suite to keep your business running and eliminate downtime.

The Right People

Our goal is to make every interaction you have with us simple, easy and timeOur goal is to make every interaction you have with us simple, easy and time efficient. Facet’s customer service and the friendly expertise of our team members sets us apart from typical distant and hard-to-reach technology support. Your primary technician knows your company’s network and your needs.

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