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(309) 689-3900

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3024 W. Lake Ave.

Peoria, IL 61615

8:00AM - 5:00PM

Monday – Friday

Hosted PBX

Phone Systems

Professional Phone Systems That Grow With Your Business

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    Is your current business phone system limiting your growth? Facet Technologies provides enterprise-grade hosted PBX phone systems to businesses throughout Central Illinois. Our cloud-based phone solutions deliver advanced features, reliable performance, and local Peoria support—without the complexity and costs of traditional phone systems.

    Why Businesses Choose Hosted PBX Phone Systems

    Traditional business phone systems create expensive barriers to growth and efficiency.

    Expensive Hardware Investments

    Traditional phone systems require significant upfront capital for phone equipment, servers, and installation. These hardware investments become outdated quickly, forcing expensive upgrades every few years.

    Limited Scalability

    Adding new phone lines or locations with conventional phone systems often requires costly hardware upgrades and professional installation. Growing businesses need phone solutions that scale easily.

    Maintenance and Repair Costs

    On-premise phone systems require ongoing maintenance, software updates, and hardware repairs. When your phone system fails, your business communications stop.

    Poor Remote Work Support

    Traditional phone systems tie employees to their desks. Modern businesses need phone solutions that support remote workers, mobile employees, and flexible work arrangements.

    Facet's Hosted PBX Solution: Modern Business Communications

    Transform your business communications with cloud-based phone technology.

    No Hardware Required

    Our hosted PBX solution eliminates expensive on-site equipment. Your phone system runs in the cloud, accessible from any internet connection.

    Instant Scalability

    Add or remove phone lines instantly through our web portal. Open new locations or accommodate business growth without hardware limitations.

    Enterprise Features at Small Business Prices

    Get advanced phone system features typically reserved for large corporations—auto attendants, call routing, conferencing, and more.

    Advanced Business Phone Features

    Everything you need for reliable voice communications.

    Professional Auto Attendant

    Multi-level automated phone menus route callers to the right department or person. Create professional first impressions and reduce reception costs.

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    Intelligent Call Routing

    Skill-based call routing ensures customers reach the most qualified team member. Route calls based on time of day, caller ID, or department availability.

    Business Video Conferencing

    Host professional video meetings directly through your phone system. Integrated audio and video conferencing eliminates the need for separate platforms.

    Mobile Business Phone Apps

    iOS and Android apps let employees use their business phone number from personal devices. Maintain professional communications while protecting personal privacy.

    Team Collaboration Tools

    Built-in instant messaging, team chat, and presence indicators improve internal communications. See who’s available, busy, or in meetings.

    Business Text Messaging

    Send and receive SMS messages using your business phone number. Communicate with customers and vendors through their preferred channel.

    Why Choose Facet Technologies for Your Business Phone System

    For over 30 years, Facet Technologies has been the trusted technology partner for business leaders throughout Central Illinois.

    Our decades of experience, combined with our deep understanding of business technology needs, makes us the ideal choice for executives seeking a comprehensive voice and communications solution. When you partner with Facet, you’re not just getting a phone system; you’re gaining a technology advisor committed to your long-term success.

    Local Peoria Support and Service

    Our helpdesk technicians work from our Peoria office—no overseas call centers or complicated ticketing systems. Get immediate assistance from knowledgeable local experts who understand your business.

    24/7/365 Emergency Support

    Business communications can’t wait. Our on-call technicians provide round-the-clock support for critical phone system issues.

    Integrated IT Solutions

    Your phone system integrates seamlessly with your network infrastructure, cybersecurity systems, and other IT services we manage. One vendor, one point of contact.

    Business-Focused Strategy

    Voice communications recommendations are developed with consideration for operational requirements, budget parameters, and organizational growth objectives.

    Strategic Partnership

    Work with a trusted partner dedicated to your success.

    Integration Capabilities

    Take collaboration to the next level.

    CRM Integration

    Integrate with popular CRMs including Salesforce, Microsoft Dynamics, and Zoho. Automatic screen pops display customer information for incoming calls.

    Microsoft Teams Integration

    Seamlessly integrate with Microsoft Teams for unified communications. Make phone calls directly through Teams using your business phone number.

    Email Integration

    Gmail and Outlook integration provides click-to-dial functionality and call logging. Voicemails are automatically delivered to email.

    Custom API Integrations

    Connect your phone system with existing business applications using our open API platform. Create custom integrations for specialized business needs.

    Complete Hosted PBX Feature Set

    Core Phone System Features

    • Multi-level auto attendant
    • Skill-based call routing and queuing
    • HD voice quality
    • Call forwarding and find-me/follow-me
    • Voicemail to email delivery
    • Call recording and monitoring
    • Conference calling and bridging
    • Caller ID and call waiting
    • Do not disturb and call blocking
    • Music on hold and custom greetings

    Advanced Communication Features

    • Business video conferencing
    • Screen sharing capabilities
    • Team instant messaging
    • Business SMS and text messaging
    • Web-based fax services
    • Presence indicators and status
    • Call analytics and reporting
    • Real-time dashboard monitoring
    • Voice recognition IVRs
    • Text-to-speech greeting generators

    Mobile and Remote Work Features

    • iOS and Android mobile apps
    • Web-based softphone
    • Remote worker support
    • Hot desking capabilities
    • Mobile device management
    • Unified communications
    • Anywhere access
    • BYOD (Bring Your Own Device) support

    Proven Business Benefits

    Everything you need for reliable voice communications.

    Reduced Communication Costs

    Eliminate expensive long-distance charges, reduce maintenance costs, and lower overall telecommunications expenses.

    Improved Customer Service

    Advanced call routing, professional auto attendants, and integrated customer information improve every customer interaction.

    Enhanced Employee Productivity

    Mobile apps, team collaboration tools, and unified communications help employees work more efficiently from any location.

    Business Continuity

    Cloud-based phone systems provide automatic failover and disaster recovery. Your communications continue even during local outages.

    Getting Started with Your New Business Phone System

    Transform your business communications with cloud-based phone technology.

    No Hardware Required

    Our hosted PBX solution eliminates expensive on-site equipment. Your phone system runs in the cloud, accessible from any internet connection.

    Instant Scalability

    Add or remove phone lines instantly through our web portal. Open new locations or accommodate business growth without hardware limitations.

    Enterprise Features at Small Business Prices

    Get advanced phone system features typically reserved for large corporations—auto attendants, call routing, conferencing, and more.

    Get Started with a Consultation

    We recommend starting with a consultation to discuss your current phone system and needs.

    Our team will then develop a custom solution that works seamlessly with your business operation.

    Fill out the form below to request a consultation to discuss your perfect phone solution.

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