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IT Helpdesk Services

Friendly. Knowledgeable. Fast. Local.

24/7 Support from Our In-House Team of IT Experts

Looking for round-the-clock technical support that maximizes your uptime? Our helpdesk solution keeps your company running efficiently and eliminates IT headaches.

Our in-house team of knowledgeable IT technicians and engineers are located in our Peoria, IL headquarters. We don’t outsource our helpdesk. When you call Facet, we answer our phones live to provide a fast response and a higher level of service for our clients.

We know business happens after 5PM, so we include after hours and weekend helpdesk support for all our managed services clients.

Our Helpdesk Assists With:
  • Network Troubleshooting
  • Onboarding and Offboarding Users
  • Email Issues and Spam Filter Issues
  • New Equipment Configuration
  • Workstation Issues

Having computer trouble? We are happy to help and specialize in making recurring issues disappear!

Remote Helpdesk and Onsite IT Support

We ensure prompt service for our customers. We resolve the vast majority of issues through seamless and fast remote support. However, if an onsite visit is required for hardware repairs or other requests, we move quickly to dispatch a technician to your location. We do not charge a fee for onsite service as part of a managed services agreement.

We thoroughly document every request and all the work done on your systems. This ensures that our helpdesk team knows your systems inside and out, and allows us to respond faster to requests. We also meet with our clients quarterly to review your satisfaction with our IT and helpdesk services.

Secure and Compliant Helpdesk Solutions

We don’t take shortcuts that compromise your company’s security. Our first priority for our customers is an attack-resistant network. This includes cybersecurity protections, backups, and layered security.

Our helpdesk uses secure methods to provide remote support, and you can specify which of your team members are authorized to request help. Your security and satisfaction are our goals.

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