Managed IT, Cybersecurity and Development Case Studies
Each of these projects started with a real business problem: a security audit nobody wanted to read, a ransom note on a Monday morning, software that had outgrown the code it was built on. Here is what we found, what we did, and what changed. Including the parts most case studies leave out.
Managed IT and Cybersecurity
Stabilization, incident response, and the long-term partnerships that followed.
Stabilizing a Manufacturer's IT After Their Previous Provider Left It in Pieces
An industrial graphics manufacturer assumed their systems were in good shape. The assessment found failed servers, cameras open to the internet, and a half-finished Azure migration. Ten months later, every issue on the list was closed.
Stopping an Akira Ransomware Attack and Getting a Law Firm Back to Work the Next Day
Two computers wouldn't get online. Within an hour on site, our technician found the ransom note. Akira had come in through a known Cisco VPN vulnerability. This is the full response, including what the old backups could and could not save.
Software and Web Development
Custom applications built by Facet's in-house development team in Peoria.
FacetTRAK Platform Rebuild
A field service management platform running on PHP 5.6 needed a full framework and UI overhaul. The team moved it to Laravel, restructured the database into a multi-tenant model, and added an automated dispatch dashboard.
Azure AI Search for Ticket History
Keyword search wasn't enough for a growing ticket database. Facet added semantic search through Azure AI Search, automating a live MySQL-to-SQL migration and securing the connection end to end without disrupting daily use.
Printer Fleet and Ink Ordering Application
A client needed authorized customers to see their printers, check ink levels, and order cartridges in one place. Facet built the closed ordering system plus a network scanning tool on minicomputers that reports ink levels automatically.
Ready to Find Out Where Your IT Actually Stands?
Every project above began with an assessment. If you're unsure whether your environment would pass one, that is exactly the conversation to have. No pressure and no surprise bills, just a clear picture of what's there.