Effective Date: 7/22/2025
Facet Technologies, Inc. and its subsidiary FacetTRAK (“Facet,” “we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites facettech.com and facettrak.com (the “Sites”) or use our services.
Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, and company information when you submit contact forms, request consultations, or subscribe to our newsletter
- Communication Records: Information contained in emails, phone calls, and other communications with us
- Professional Information: Business needs, IT requirements, and other information you provide during consultations
Information Collected Automatically
- Website Usage Data: Pages visited, time spent on pages, browser type, device information, and IP address
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website performance
- Analytics Data: We use website analytics services to understand how visitors interact with our Sites
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Schedule appointments and consultations through our calendar booking system
- Send newsletters, updates, and marketing communications (with your consent)
- Improve our websites and services
- Analyze website usage and performance
- Comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our websites and conducting business (such as email marketing platforms, calendar scheduling services, and analytics providers)
- Legal Requirements: When required by law, regulation, or court order
- Business Protection: To protect our rights, property, or safety, or that of our clients or others
Third-Party Services
Our Sites use the following third-party services that may collect information:
- Website Analytics: To analyze website traffic and user behavior
- Calendar Scheduling: Calendly integration for appointment booking
- Email Marketing: Platforms for managing newsletters and communications
These services have their own privacy policies governing their use of your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website performance and user behavior
- Provide personalized content and advertisements
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
Data Security
As an IT security company, we implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
HIPAA Compliance Note
While we provide IT services to healthcare organizations subject to HIPAA, this Privacy Policy applies only to information collected through our public websites. Our handling of protected health information (PHI) is governed by separate Service Agreements with our healthcare clients.
Your Rights and Choices
You have the right to:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Cookie Control: Manage cookie preferences through your browser settings
To exercise these rights, contact us using the information provided below.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Children’s Privacy
Our Sites are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Sites and updating the “Effective Date” above.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Facet Technologies, Inc.
3024 W. Lake Ave.
Peoria, IL 61615
Phone: (309) 689-3900
Email: info@facettech.com
Last Updated: 7/22/2025