SMS Terms & Conditions

Introduction

Facet Technologies, Inc. provides SMS messaging to employees and authorized personnel for operational business communications. These messages support infrastructure monitoring, incident response, security notifications, maintenance activities, on-call responsibilities, and system outage communications.

Who Receives Messages

Employees assigned to IT support, infrastructure, security, operational, or on-call responsibilities may receive SMS messages as part of their job duties. Management maintains recipient information and assigns personnel to notification groups.

Message Types

• Infrastructure monitoring alerts
• Service outage notifications
• Security alerts
• Incident response notifications
• Maintenance notifications
• Operational communications

Message Frequency

Message frequency varies depending on operational events, incidents, outages, maintenance activities, and monitoring system alerts.

HELP

For assistance, contact dispatch@facettech.com or call 309-689-3900.

STOP

Recipients may reply STOP where supported by the messaging provider. Employees may also contact management or IT administration to modify alerting preferences.

Fees

Message and data rates may apply according to the recipient's mobile carrier plan.

Changes

Facet Technologies reserves the right to update these terms at any time. Continued use of the service constitutes acceptance of any updated terms.

Contact

Facet Technologies, Inc.