Hosted PBX
Phone Systems
Professional Phone Systems That Grow With Your Business
Request a Quote
Is your current business phone system limiting your growth? Facet Technologies provides enterprise-grade hosted PBX phone systems to businesses throughout Central Illinois. Our cloud-based phone solutions deliver advanced features, reliable performance, and local Peoria support—without the complexity and costs of traditional phone systems.
Why Businesses Choose Hosted PBX Phone Systems
Traditional business phone systems create expensive barriers to growth and efficiency.
Expensive Hardware Investments
Traditional phone systems require significant upfront capital for phone equipment, servers, and installation. These hardware investments become outdated quickly, forcing expensive upgrades every few years.
Limited Scalability
Adding new phone lines or locations with conventional phone systems often requires costly hardware upgrades and professional installation. Growing businesses need phone solutions that scale easily.
Maintenance and Repair Costs
On-premise phone systems require ongoing maintenance, software updates, and hardware repairs. When your phone system fails, your business communications stop.
Poor Remote Work Support
Traditional phone systems tie employees to their desks. Modern businesses need phone solutions that support remote workers, mobile employees, and flexible work arrangements.
Facet's Hosted PBX Solution: Modern Business Communications
Transform your business communications with cloud-based phone technology.
No Hardware Required
Our hosted PBX solution eliminates expensive on-site equipment. Your phone system runs in the cloud, accessible from any internet connection.
Instant Scalability
Add or remove phone lines instantly through our web portal. Open new locations or accommodate business growth without hardware limitations.
Enterprise Features at Small Business Prices
Get advanced phone system features typically reserved for large corporations—auto attendants, call routing, conferencing, and more.
Advanced Business Phone Features
Everything you need for reliable voice communications.
Professional Auto Attendant
Multi-level automated phone menus route callers to the right department or person. Create professional first impressions and reduce reception costs.
Intelligent Call Routing
Skill-based call routing ensures customers reach the most qualified team member. Route calls based on time of day, caller ID, or department availability.
Business Video Conferencing
Host professional video meetings directly through your phone system. Integrated audio and video conferencing eliminates the need for separate platforms.
Mobile Business Phone Apps
iOS and Android apps let employees use their business phone number from personal devices. Maintain professional communications while protecting personal privacy.
Team Collaboration Tools
Built-in instant messaging, team chat, and presence indicators improve internal communications. See who’s available, busy, or in meetings.
Business Text Messaging
Send and receive SMS messages using your business phone number. Communicate with customers and vendors through their preferred channel.
Why Choose Facet Technologies for Your Business Phone System
For over 30 years, Facet Technologies has been the trusted technology partner for business leaders throughout Central Illinois.
Our decades of experience, combined with our deep understanding of business technology needs, makes us the ideal choice for executives seeking a comprehensive voice and communications solution. When you partner with Facet, you’re not just getting a phone system; you’re gaining a technology advisor committed to your long-term success.
Local Peoria Support and Service
Our helpdesk technicians work from our Peoria office—no overseas call centers or complicated ticketing systems. Get immediate assistance from knowledgeable local experts who understand your business.
24/7/365 Emergency Support
Business communications can’t wait. Our on-call technicians provide round-the-clock support for critical phone system issues.
Integrated IT Solutions
Your phone system integrates seamlessly with your network infrastructure, cybersecurity systems, and other IT services we manage. One vendor, one point of contact.
Business-Focused Strategy
Voice communications recommendations are developed with consideration for operational requirements, budget parameters, and organizational growth objectives.
Strategic Partnership
Work with a trusted partner dedicated to your success.
Integration Capabilities
Take collaboration to the next level.
CRM Integration
Integrate with popular CRMs including Salesforce, Microsoft Dynamics, and Zoho. Automatic screen pops display customer information for incoming calls.
Microsoft Teams Integration
Seamlessly integrate with Microsoft Teams for unified communications. Make phone calls directly through Teams using your business phone number.
Email Integration
Gmail and Outlook integration provides click-to-dial functionality and call logging. Voicemails are automatically delivered to email.
Custom API Integrations
Connect your phone system with existing business applications using our open API platform. Create custom integrations for specialized business needs.
Complete Hosted PBX Feature Set
Core Phone System Features
- Multi-level auto attendant
- Skill-based call routing and queuing
- HD voice quality
- Call forwarding and find-me/follow-me
- Voicemail to email delivery
- Call recording and monitoring
- Conference calling and bridging
- Caller ID and call waiting
- Do not disturb and call blocking
- Music on hold and custom greetings
Advanced Communication Features
- Business video conferencing
- Screen sharing capabilities
- Team instant messaging
- Business SMS and text messaging
- Web-based fax services
- Presence indicators and status
- Call analytics and reporting
- Real-time dashboard monitoring
- Voice recognition IVRs
- Text-to-speech greeting generators
Mobile and Remote Work Features
- iOS and Android mobile apps
- Web-based softphone
- Remote worker support
- Hot desking capabilities
- Mobile device management
- Unified communications
- Anywhere access
- BYOD (Bring Your Own Device) support
Proven Business Benefits
Everything you need for reliable voice communications.
Reduced Communication Costs
Eliminate expensive long-distance charges, reduce maintenance costs, and lower overall telecommunications expenses.
Improved Customer Service
Advanced call routing, professional auto attendants, and integrated customer information improve every customer interaction.
Enhanced Employee Productivity
Mobile apps, team collaboration tools, and unified communications help employees work more efficiently from any location.
Business Continuity
Cloud-based phone systems provide automatic failover and disaster recovery. Your communications continue even during local outages.
Getting Started with Your New Business Phone System
Transform your business communications with cloud-based phone technology.
No Hardware Required
Our hosted PBX solution eliminates expensive on-site equipment. Your phone system runs in the cloud, accessible from any internet connection.
Instant Scalability
Add or remove phone lines instantly through our web portal. Open new locations or accommodate business growth without hardware limitations.
Enterprise Features at Small Business Prices
Get advanced phone system features typically reserved for large corporations—auto attendants, call routing, conferencing, and more.
Get Started with a Consultation
We recommend starting with a consultation to discuss your current phone system and needs.
Our team will then develop a custom solution that works seamlessly with your business operation.
Fill out the form below to request a consultation to discuss your perfect phone solution.
How Can We Help You?
Fill out this form and we will contact you shortly to schedule your consultation.