Peoria businesses need more than just basic IT support—they need a technology partner who understands the local business environment while delivering enterprise-grade solutions. Facet Technologies has been providing premier IT services in Peoria, IL for over 30 years, establishing itself as the go-to IT company for businesses seeking reliable, comprehensive technology support.
Why Peoria Businesses Need Local IT Support
When technical issues arise, having a local IT company in Peoria means the difference between hours of downtime and a quick resolution. Facet Technologies’ in-house helpdesk located right here in Peoria, IL provides immediate support with the personal touch that remote providers simply cannot match.
“We don’t believe in outsourced helpdesks, complicated work order systems, or other inconveniences for our clients,” explains Facet’s team. “Our helpdesk techs are highly trained experts who know your network.”
The Facet Advantage: Local Presence, Enterprise Capabilities
What sets Facet apart from other IT companies in Peoria is their unique combination of local presence and enterprise-level capabilities:
1. In-House Peoria Helpdesk Team
Unlike many IT service providers who outsource their support functions, Facet’s helpdesk is staffed by local Peoria IT professionals who understand the specific challenges faced by businesses in Central Illinois. This local expertise translates to faster resolution times and more personalized service.
2. Proprietary Monitoring Technology
Facet’s locally-developed Provoptix monitoring system provides “eyes on the ground” to maximize uptime for Peoria businesses. Clients gain access to the same real-time monitoring dashboard that Facet’s technicians use, creating unprecedented transparency.
3. Physical Repair Capabilities in Peoria
With a fully-staffed repair bench in their Peoria location, Facet offers hardware services that many competitors simply can’t match. From custom PC builds to complex hardware repairs, having this resource locally in Peoria means faster turnaround times and less downtime.
Comprehensive IT Services for Peoria Businesses
Facet Technologies offers a complete suite of IT services designed specifically for the needs of Peoria businesses:
Managed IT Services in Peoria
- 24/7/365 support for Peoria businesses
- Live answer 8AM-5PM Monday-Friday
- On-call technician availability around the clock
- Network upgrades and refreshes
- Cloud servers and virtual desktop solutions
- Work-from-home security solutions
Cybersecurity Services for Peoria Companies
- AI autonomous endpoint protection
- Managed firewall with next-gen security appliances
- Employee training and phishing simulations
- 24/7 Security Operations Center (SOC)
- Dark web monitoring and credential protection
- Office 365 backups
- Multi-factor authentication implementation
- Zero-trust security framework implementation
IT Compliance Consulting for Peoria Industries
Facet’s compliance experts help Peoria businesses meet industry standards including:
- PCI compliance
- HIPAA compliance
- FEDRAMP compliance
- CMMC compliance
The Facet Process: A Proven Approach for Peoria Businesses
What truly distinguishes Facet from other IT companies in Peoria is their systematic approach to client partnerships:
- Qualify Partnership
- Enter into MSA
- Perform Assessment (Environment Discovery and Customer Concerns)
- Create Security, Remediation, and Support Strategy
- Present Strategy Options
- Obtain Statement of Work Approval
- Complete Onboarding Process
- Post-Onboarding Review
- Provide Ongoing Support
- Quarterly Review and Strategic Planning
This methodical process ensures that every Peoria business receives customized IT solutions that align with their specific needs and goals.
Why Peoria Businesses Trust Facet Technologies
Facet Technologies has built its reputation in Peoria on four core values:
- Honesty and Integrity
- Confident Problem Solving
- Commitment to Customer Service
- Growth through Adaptation and Innovation
These values are reflected in their approach to every client relationship:
- “We secure customer data as if it were our own”
- “We build long-term partnerships on respect and transparency”
- “We are experienced, knowledgeable and happy to help”
Experience True Tech Peace of Mind in Peoria
For businesses seeking reliable IT services in Peoria, IL, Facet Technologies offers the perfect combination of local support and advanced capabilities. Their commitment to customer service, extensive expertise, and comprehensive service offerings make them the premier choice for Peoria IT support.
To learn more about how Facet can support your Peoria business with local IT services, call (309) 689-3900, email [email protected], or visit facettech.com.
Facet Technologies, Inc. – Providing quality IT services and cybersecurity solutions to Peoria businesses for over 30 years.