Before you sign with a managed IT provider, ask seven questions: how the helpdesk is staffed, what's actually included in the monthly fee, how contracts and renewals work, how the provider plans for projects and budget, how they handle compliance, what response times...
Category: Informational Articles
Can a Managed IT Provider Replace Your In-House IT Person?
A managed IT provider can replace, augment, or complement an in-house IT employee. Whether replacement is the right move depends on the size of your business, the workload your IT person carries, and what you actually need from technology going forward. For most...
What Should Manufacturers in Central Illinois Look for in an IT Partner?
Manufacturing IT is its own discipline. The combination of production networks, operational technology, supply chain connectivity, and intellectual property protection creates an environment that general-purpose IT providers are not built to support. For manufacturers...
What Should Healthcare Organizations in Central Illinois Look for in an IT Partner?
Healthcare IT is not the same as general business IT. Medical practices, clinics, dental offices, behavioral health groups, and specialty care facilities in Central Illinois face a specific set of demands that most IT providers are not equipped to handle. Between...
Cyber Treats: Who’s Got the Keys?
Want more Cyber Treats? We got you: https://facettech.com/cybertreats/ Our next AI Fluent Leaders webinar is coming up on Wednesday, April 29. We're diving into the big culture and team questions around AI, and sharing how our team uses AI to reduce their busywork and...
Cybersecurity for Agriculture: Why Farms and Processors Are Targets
Why Are Agriculture Businesses a Growing Target for Cyberattacks? Agriculture is now one of the fastest-growing targets for cybercriminals. Ransomware attacks on food and agriculture companies more than doubled in early 2025, with 84 incidents reported in the first...
How Are Central Illinois Businesses Meeting Cyber Insurance Requirements in 2026?
Cyber insurance carriers now require documented proof of specific security controls before they will issue or renew a policy. For Central Illinois businesses, meeting these requirements means having multi-factor authentication, endpoint detection and response, tested...
What Does Cybersecurity Actually Look Like for a 50-Person Company?
For a 50-person company, cybersecurity means a layered set of protections that cover your endpoints, your email, your network perimeter, your data backups, and your people. It does not mean buying one tool and hoping for the best. The right setup balances real...
Should You Hire an In-House IT Person or Use Managed IT Services?
For most Central Illinois businesses with 25 to 150 employees, managed IT services cost 40 to 60 percent less than hiring an equivalent in-house team, while providing broader coverage, stronger cybersecurity, and 24/7 support. The average IT manager salary in the...
What Does 24/7 IT Support Actually Mean, and What Should Your SLA Include?
24/7 IT Support Around-the-clock IT support means a real person is available to respond to your technology emergencies at any hour, any day of the year. But "24/7 support" is one of the most overused and under-defined promises in the managed IT industry. Some...
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