Frequently Asked Questions: Information on Facet Technologies’ 2021 Expansion
Facet is moving! Our new headquarters at 3024 W. Lake Ave. in Peoria is set to be fully renovated and open for business by April 1, 2021. We are excited to welcome our clients and members of the community to our newly renovated office and workspace!
Below, we have answered some frequently asked questions concerning the move, our current customers, and the expansion:
Where are you moving? We are moving to a new corporate headquarters at 3024 W. Lake Ave., behind Westlake Shopping Center (home of Michaels, Ross, and Guitar Center, etc.) across from Northwoods Mall, right off of the I-74 Sterling Ave. exit. The new building is easy to access and has a ramp in the back.
When are you moving? The new location will be open by April 1, 2021. We are committed to uninterrupted service throughout the move!
Why are you moving? As our managed IT, software, and other B2B services have grown like crazy, our needs for a physical space have changed. The new building is several times the size of our current spaces and will have plenty of room for desks and workstations to be arranged comfortably, a large repair bench area, conference rooms, meeting areas and more. We’ll have plenty of space to work collaboratively in a central location. We are renovating it to fit our needs and continued expansion.
What is happening to Nerds on Call? Nerds on Call will now be Facet in Peoria. We will still have the same bench team and offer the same services as we currently do, but we’ll have more space to better serve our customers. Our Normal, IL store will still be called Nerds on Call and is not moving.
Will you continue to offer service for personal/residential computers? Absolutely! We will offer the same services we currently do.
Will you continue to service the Pekin area? Yes. We opened Facet in Pekin in 2001 (having previously been located in Glasford, IL) and consider ourselves part of the community. In the same way we remained active in the Glasford area, we will remain active in Pekin charities and service organizations and continue to give back to the Pekin community as we have for over 20 years. We will still service the same area we do right now, including Pekin, Tremont, and surrounding areas, and plan to resume on-site house calls for our entire service area (including Pekin) as soon as COVID-19 shelter orders are lifted and it is safe to do so.
If I purchase a computer or other equipment from you, will the warranty be honored after the move? Yes. Because we are still the same exact company, all warranties will be honored at the new location for equipment and service. We will still have all of your information safely on file!
What number should I call for service? All phone numbers will remain the same during and after the move. For Nerds on Call (our personal/residential repair team), call (309) 689-3900 for service. For business IT and repair services, call Facet at (309) 353-4727. Both numbers will bring you to us: if you are unsure which number to call, we can direct you to the person you need!
For any questions, call us at (309) 353-4727, email pr@facettech.com, or fill out the contact form below.